Feedback from previous guests about their experience.
70%
enjoyed the hotel and would happily stay again
7.0/10
Very good
Rooms
7.4
Location
10.0
Service
8.8
Dining
7.6
Guest reviews
7.0/10
based on 5 reviews
8.5
8.5/10 based on 2609 reviews
Alison
United Kingdom,
March
2025
6.2/10
My stay at Best Western Plus Krakow Old Town was a mix of good experiences and some drawbacks. The location was perfect for exploring the city, being just a five-minute stroll to the main square, with the staff being friendly and quick to assist. However, I had some issues with room cleanliness and noise from the trams which affected my sleep. Overall, it's a well-situated hotel that succeeds in many areas but has room for improvement.
Rooms
6.0
I found the rooms to be spacious with a modern design, but there were cleanliness issues during my stay. In one room, the shower wasn't enclosed properly, which led to water leaking onto the floor. Additionally, the noise from the nearby tram was noticeable, especially since my room faced the main road.
Service
8.0
The staff were friendly and accommodating, always eager to help with directions and recommendations. They quickly moved me to another room when I reported issues, showing good customer service despite my initial concerns about cleanliness.
Location
10.0
The location was unbeatable, just a short walk from the main square and nearby attractions. This made it really convenient for exploring the city, which I thoroughly enjoyed. It's definitely a key selling point for the hotel.
Dining
7.0
Breakfast offered a decent variety, with hot food and options like cereals and fresh bakes. However, it could be improved since some items weren't replenished promptly, and I found the coffee service slow at times.
Facilities
7.0
The hotel offered various facilities like laundry and shuttle services, but I felt my overall experience was slightly marred by minor issues with the room's amenities.
Christopher
United Kingdom,
January
2025
7.2/10
I had a pleasant stay at Best Western Plus Krakow Old Town, with an excellent location near the main square and other attractions. The rooms were generally small but well-equipped, though I found the cleanliness and maintenance to be a strong point. The breakfast offered a decent selection, but I wish there were a full English option. Overall, I would consider returning despite a few minor issues.
Rooms
8.0
The rooms were comfortable with good amenities, though they were a bit small. My room had a good fridge, safe, and tea/coffee facilities. However, I wish the shower space was roomier.
Service
9.0
The staff were friendly and helpful during my stay. They even arranged a trip to Auschwitz, which was well-organized and reasonably priced.
Location
10.0
The location was fantastic, just a short walk from the Old Town and various attractions. It made exploring the city really easy.
Dining
7.0
Breakfast was buffet style with a good selection of continental options, though a full English breakfast would have been nice. The bar had reasonable prices and a decent selection.
Facilities
8.0
The hotel offered good facilities, including a bar and lounge area that were comfortable. There were also be various services available like laundry and tours.
Malcolm
United Kingdom,
January
2025
7.2/10
I had a good overall experience at the hotel, with a fantastic location just a short walk from the main square and other attractions. The breakfast selection was decent but could use more variety, especially in fresh fruits. While the rooms were modern and comfortable, I did encounter some noise issues from traffic outside, particularly in the front-facing room. However, I would still recommend this place for its cleanliness and helpful staff.
Rooms
8.0
My room was modern and tidy, equipped with all the essentials, although I noticed noise from the trams outside. The pillows were a bit small for my liking, and while the room size was adequate, I think opting for a rear-facing room would be ideal for quieter nights.
Service
9.0
The staff were polite and very helpful throughout my stay, ready to assist with questions and arrange tours. I appreciated their warm hospitality, which added to my overall experience.
Location
10.0
The hotel is perfectly situated just a 5-minute walk from the Old Town square, making it easy to explore the city. I loved being close to restaurants and shops, allowing me to enjoy everything Krakow has to offer.
Dining
8.0
Breakfast had a good range of options including hot and cold drinks, cereal, and pastries, but the seating can be limited. I had to wait for a bit, so timing it right can help.
Facilities
9.0
The hotel provided many useful amenities like luggage storage after check-out and organized taxi services, which was very convenient for my travels.
Joshua
United Kingdom,
November
2024
7.4/10
I had a fantastic stay at Best Western Plus Krakow Old Town. The location was unbeatable, just a short walk to the Old Town and the Jewish Quarter. While my room was on the smaller side and lacked a view, it was clean and comfortable. The breakfast offered a good variety, although not a full English. Overall, it was a great deal for the price paid, and I felt well taken care of by the staff during my visit.
Rooms
7.0
My room was a Premium Double, and while it was smaller than expected, it was adequately equipped and clean. It lacked a view and was somewhat cramped, but I appreciated the comfort.
Service
9.0
The staff were extremely polite and helpful, always ready to assist with any requests I had, from extra pillows to arranging transportation.
Location
10.0
The hotel's location was perfect, just a 5-minute walk to the main square and close to tram connections for easier transport to other attractions.
Dining
7.0
Breakfast was a typical European buffet, with plenty of options to fill me up for the day, although it didn't offer a full English breakfast.
Facilities
8.0
The hotel offered necessary amenities, including room service and arranged tours, enhancing my overall experience.
Elliot
United Kingdom,
November
2024
7.4/10
My stay at Best Western Plus Krakow Old Town was lovely overall, with a lovely location just a short walk from the main square. The staff were friendly and always willing to help, making my experience quite comfortable. However, I found the rooms to be a bit on the smaller side and could hear some noise from the trams in the mornings. Despite this, I would definitely consider staying again due to the welcoming atmosphere and the excellent breakfast options.
Rooms
8.0
The room was clean and well-appointed, though a bit small for comfort, especially in the shower area.
Service
9.0
The staff were very friendly and provided good service, especially during breakfast and check-in.
Location
10.0
The location is perfect for exploring Krakow, just a 5-minute walk to the old town and nearby attractions.
Dining
9.0
The breakfast was excellent with a variety of options to choose from each morning.
Facilities
8.0
Facilities included paid parking and good housekeeping service; however, there were some minor concerns with noise from the street.
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